Support That Keeps Your Operation Moving
From same-day parts shipping to a dedicated CarryMatic technical hotline, our team minimizes your downtime and keeps material flow on track — every order, every time.
Fast, Responsive Service After the Sale
We stand behind every cart and system we manufacture. Whether you need a replacement part, a status update, or technical guidance for an automated system, our team delivers a clear and consistent experience.
Replacement Parts
We stock parts for most standard products and process orders quickly. You’ll receive timely updates throughout, so your carts are back in service with minimal disruption to your production schedule.
Order
Status
Your account manager is your primary contact for real-time project visibility. For general inquiries, our support team can pull status updates quickly — so you’re never left guessing about where your order stands.
Fast
Shipping
Replacement parts typically ship within 24 hours with same-day tracking provided — whether it’s a single caster or a full truckload of equipment. We follow the same disciplined process from your first order to your fiftieth.
CarryMatic Support
Our dedicated technical support team and extended-hours hotline back every CarryMatic system. We respond quickly to keep your automated material flow moving—because automation downtime isn’t an option.
All Four Facilities, One East Peoria Team
Jtec Industries operates entirely out of East Peoria, IL — with dedicated facilities for headquarters, automation, manufacturing, and coatings, all ISO 9001:2015 certified.
Automation
2001 E. Washington St. East Peoria, Illinois 61611
Headquarters
201 Carver Lane East Peoria, Illinois 61611
Manufacturing
225 Cilco Lane East Peoria, Illinois 61611
Coatings
102 Gardena Avenue East Peoria, Illinois 61611
FAQ
How fast can I get replacement parts?
We typically ship replacement parts within 48 hours and provide same-day tracking. We stock standard components like casters, hitches, and locks to get your carts back in service fast.
Do you service carts from other manufacturers?
No, our service and replacement parts are strictly limited to Jtec-manufactured carts. We focus our support on keeping our own custom-engineered systems running at peak performance for their 20+ year lifecycles.
How do I check the status of my custom equipment order?
Your dedicated account manager serves as your primary contact to provide order status visibility. They deliver real-time project updates from the initial quote through the final shipment so you never have to guess where your order stands.
What kind of support do you provide for automated systems?
We back every automated CarryMatic system with a dedicated technical support hotline. Our specialists respond quickly to troubleshoot issues because we understand halting your automated material flow is simply not an option.
Reach Out
Need More Information? Have Us Contact You
